(1) Refunds and Returns
Products purchased via www.shakura.com.sg (“our Website”) are NOT eligible for refunds and returns, save and except for incidents listed in Missing / Incorrect / Defective / Expired Items.
Products purchased via our Website are NOT eligible for refunds and returns, under any circumstances, particularly in the following circumstances:-
(a) change of mind; and
(b) items that are labelled as Promotional, Non-returnable and/or Non-refundable on our Website.
[Expired means item(s) received by you has already expired upon your receipt of the said item(s).
(2) Missing / Incorrect / Defective / Expired Items
We are so sorry and would like to make things better. If the item(s) you purchased are missing, incorrect, defective or expired, we will be happy to assist you.
Please contact our Customer Service Team and please include the following details in your email:-
- Image of the Item(s)/Parcel(s) received
- Name of Item(s)
- Order Number
Please take note that you must notify us within 14 days from the date of your receipt of your purchased item(s), failing which we will be unable to offer assistance.
(3) The Returns Process For Defective/Incorrect/Expired Items (“Affected Item”)
(a) How do I return an Affected Item?
You can contact our Customer Service Team and please include the following details in your email:
- Order Number,
- Name of the Item, and
- Reason for return
(b) Am I able to return products purchased at your physical outlet pursuant to this Returns Policy?
All purchases made at our physical outlets will need to be returned to our physical outlets. We apologize for any inconvenience caused!
(c) Am I able to return an item bought online in another country?
Unfortunately, our Returns Policy only applies to products purchased and delivered in the Republic of Singapore.
(4) Customer Service Team
Our Customer Service Team can be contacted at firstname.lastname@example.org